Your Cape Town Based Offshore Business Support Provider

GREAT CUSTOMER SERVICE AT HALF THE PRICE OF THE UK

Offshore Advantage is a Cape Town based business support provider, headquartered in Claremont. We deliver UK quality business support at half the price of the UK, with a voice you can trust.
Strategic Growth Partner

As your strategic partner, we go beyond basic outsourcing to fuel your growth. We provide advisory support, data-driven insights, and flexible solutions that scale with you – acting as a true extension of your team.
Built for UK SMEs

Built exclusively for UK SMEs, we specialize in agile teams of 1–50 seats, so you’re never just a number. Enjoy direct access to our leadership and solutions tailored to your industry – delivered by a team attuned to the culture and expectations within your business.
World-Class Service, Offshore Value

Gain a world-class Cape Town team at up to 50% lower cost than hiring locally. Enjoy UK-standard customer experience and back-office support without compromise – savings you can reinvest into growing your business.
ABOUT US

Your trusted offshore business support provider

Based in Claremont, Cape Town, Offshore Advantage offers modern facilities, secure infrastructure, and a workforce fluent in English with strong cultural alignment. Led by a team with over 20 years of providing offshore business support. It specialises in supporting SMEs with flexible, scalable solutions across key sectors including Retail, Insurance, Utilities, E-commerce, Technology, Financial Services, and Travel & Leisure.
Flexible SME-focused solutions
20+ years of providing offshore business support
Expertise across Retail, E-commerce, Technology, Financial Services, Insurance, Utilities and Travel & Leisure
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OUR MISSION

To enhance customer engagement through people and technology.

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services

Our Services

Omnichannel Contact Centre:
Voice, Email, Live Chat, Social Media and Complaints handling.
Business Support Services:
HR, Payroll, Compliance, Finance and Admin support.
Digital & AI Solutions:
AI-enhanced support, automation, analytics and predictive insights.
Talent & Training:
Recruitment, onboarding, leadership academy and workforce development.

Why South Africa?

  • Recognised globally as a leading offshore business support provider (awards from Ryan Strategic Advisory, Everest Group)
  • Strategic location with 1–2 hour time zone alignment to the UK and EU.
  • Thousands of English Speaking graduates each year, many multi-lingual, all with super clear accents that customers in the UK can understand and trust.
  • South Africa has a reputation for empathy-led, high-quality customer engagement.
  • Preferred outsourcing hub for UK organisations seeking both cost savings and quality.
Industry

Our Industry

Insurance
Retail
E-Commerce
Hospitality
Technology
Subscription & Membership
Business-to-Business (B2B)

TEAM

Meet the team

As CEO of Offshore Advantage, Matthew is passionate about redefining what great outsourcing...
Matthew Talbot
COO
As General Manager of Offshore Advantage, Gary leads the day-to-day operations of the business...
Gary Wisbey
General Manager
Nicole Heynes is a strategic and people-focused HR leader with over two decades of experience...
Nicole Heynes
Human Resources Manager
As Senior Contact Centre Manager at Offshore Advantage, Jacob is responsible for leading large...
Jacob Elijah
Senior Contact Centre Manager
As Contact Centre Manager at Offshore Advantage, Rionel leads day-to-day operations...
Rionel Samson
Assistant Contact Centre Manager
WHAT CLIENTS SAY

Hear What Our Global Clients Say

"Working with Offshore Advantage has been an absolute pleasure. It doesn’t feel like an offshore operation at all — their team integrates seamlessly with ours in the UK and has supported our growth across multiple functions, consistently adding expertise and value. Choosing to partner with Offshore Advantage was one of our best decisions, especially in today’s challenging economic climate. We’re excited to continue building our success together."
Laura James

Online Furniture Retailer

Let's Connect

Send us a message, and we'll contact you to discuss how Offshore Advantage can support your business and cut costs

Explore the benefits we can offer at Offshore Advantage. Tailored to deliver a best in class solution for all your business servicing needs.

General enquiries

info@offshoreadvantage.co.uk

Enquire Today