Team

Senior Contact Centre Manager

Jacob Elijah

Jacob leads large, high-performing teams that deliver exceptional customer experiences and measurable results for clients in various sectors. With extensive experience in customer service, sales, and collections, he combines operational discipline with an engaging leadership style focused on coaching, structure, and accountability. His expertise spans HR, MI, IT, IR, and Quality Assurance, enabling him to run complex operations with confidence. FAIS and RE5 accredited, Jacob brings professionalism, data-driven decision-making, and a passion for developing people — helping Offshore Advantage build reliable, scalable teams for UK clients.