Team

Assistant Contact Centre Manager

Rionel Samson

Rionel manages daily contact centre operations to ensure consistent, high-quality service across clients and channels. With strong experience in customer experience, training, quality, workforce planning, and performance management, he creates an environment where teams feel supported, accountable, and motivated to deliver results. Known for her calm leadership and operational insight, Rionel acts as a trusted link between frontline teams, clients, and senior management — championing collaboration and helping UK partners benefit from engaged, high-performing teams in South Africa.